LMR Insight
Thoughtful perspectives on healthcare strategy, leadership, relationships, communications, and sustainable growth—grounded in experience and focused on the people behind the work.
Featured Insight
What Keeps Patients Coming Back?
What keeps patients coming back? Explore how access, clear communication, and referral follow-through strengthen patient and physician relationships—and why these everyday interactions belong in your healthcare growth strategy.
Don't Turn Down the Volume: Why the Telephone Still Matters in Healthcare
Sometimes patients just need someone to answer the phone. Explore how staffing, workflow, technology, and employee support shape telephone access—and why healthcare leaders should occasionally call their own organizations.
Your Other Front Door: What Happens Before the Patient Ever Walks In?
A patient’s first impression may happen long before they reach your office. Search results, reviews, your website, phone access, and online scheduling all shape whether they choose your practice.
Come in the Front Door: What Your Waiting Room Says About Your Practice
What does a patient notice before anyone says hello? A walk through your own front door can reveal how your space, signage, and staff interactions shape the patient experience.