LMR Insight
Thoughtful perspectives on healthcare strategy, leadership, relationships, communications, and sustainable growth—grounded in experience and focused on the people behind the work.
Featured Insight
What Keeps Patients Coming Back?
What keeps patients coming back? Explore how access, clear communication, and referral follow-through strengthen patient and physician relationships—and why these everyday interactions belong in your healthcare growth strategy.
Communicating Across Generations: Reaching Healthcare Employees Where They Are
Effective healthcare communication begins with understanding your audience. Explore practical ways to connect across generations, choose the right communication channels, and help employees feel informed, respected, and heard.
Don't Turn Down the Volume: Why the Telephone Still Matters in Healthcare
Sometimes patients just need someone to answer the phone. Explore how staffing, workflow, technology, and employee support shape telephone access—and why healthcare leaders should occasionally call their own organizations.
Your Other Front Door: What Happens Before the Patient Ever Walks In?
A patient’s first impression may happen long before they reach your office. Search results, reviews, your website, phone access, and online scheduling all shape whether they choose your practice.
Come in the Front Door: What Your Waiting Room Says About Your Practice
What does a patient notice before anyone says hello? A walk through your own front door can reveal how your space, signage, and staff interactions shape the patient experience.
Communicating Across Generations: Reaching Healthcare Employees Where They Are.
Healthcare organizations may employ five generations at the same time—each bringing different experiences, expectations, and communication preferences. An effective multigenerational communication strategy begins by understanding the audience, choosing the right channels, and creating a flexible system that keeps messages clear, consistent, and accessible.
Your Social Media Is Talking — Are You Listening?
Social media is more than a publishing platform. For healthcare organizations, it can be a valuable source of business intelligence—revealing patient experiences, employee sentiment, physician perceptions, service issues, and emerging reputational risks. The question isn't simply what your organization is posting. It's whether you're listening.
Why Strong Relationships Still Drive Healthcare Growth
Sustainable healthcare growth depends on more than strategy and metrics. It begins with trust, listening, and relationships that turn priorities into action.